Intercom and Dynamox are two fast-growing companies in the Industry 4.0 sector. Intercom provides asset maintenance services in the mining industry, while Dynamox specializes in predictive maintenance and reliability using its own hardware (vibration and temperature sensors and gateways). The two companies have joined forces to develop the DynaPredict Solution, a predictive maintenance system for the Australian market.

Intercom and Dynamox: The Innovative Approach to Predictive Maintenance and Reliability in the Mining Industry

Intercom and Dynamox are two industry 4.0 companies that are setting themselves apart from the competition by offering new and unique solutions that add value to their customers' operations. With a focus on predictive maintenance and reliability, these companies have developed their own hardware and software solutions to address the needs of the mining industry in Australia.

Intercom has been steadily growing over the last five years as a service provider within asset maintenance for the mining industry. Their mission is to make their technologies accessible for Australian business of all sizes within the mining industry and other sectors. The company has its own facility in Perth for developing and prototyping, equipped with machining, fabrication, and 3D printers to develop and customize equipment and installation kits when a turnkey solution is required.

Dynamox is one of the fastest-growing companies in the industry, thanks to its predictive maintenance and reliability solutions using wireless vibration, temperature sensors, and gateways. They understand the full optimized flux to have the shortest asset down time and provide custom solutions that can be developed into products and scaled up later.

The two companies' complementary understanding provides changes, improvements, and optimized understanding of predictive maintenance and reliability. By using the DynaPredict Solution framework, Intercom is developing a more adequate maintenance system for the Australian reality. This solution uses machine learning, combined with stochastics-based model rules, to have the best diagnosis on complex industrial vibration assets. The failure mode analysis and prognosis can be accessed within its web platform fully ISO 27001, 27701, and 27018 certified, making it the only solution certified in the world in its field.

The new tools developed by Intercom within the DynaPredict framework captures Australia specificities and make it safer and more efficient for the worker. They no longer need to go out in the field or to access the equipment while operating to capture its behavior as it can remotely monitor the asset. Once an alarm is raised, it automatically generates the respective service/work order within ERP system, which loops with the routine inspection App to execute it.

The Australian mining sector is suffering from not only a shortage of workers but also skilled personnel. The DynaPredict Solution adapted by Intercom fulfills those two blanks by optimizing the time and focus of the skilled staff. Many companies are working on predictive maintenance, but Intercom - Dynamox has a different approach by verticalizing the entire process, manufacturing the hardware, and developing the software. They make the solution easier to be used and to be understood by the end-user. The auto-detection failure mode allows clients to not be an expert in the subject matter, and still make the right decisions on asset maintenance.

The DynaPredict solution provides a full understanding of the theoretical parts and modeling behind vibration analysis, temperature, current, and voltage provided by its own- or third-party sensors. Intercom is combining those metrics to the complex mining assets like vibration screens, mills, crushers, pumps, stackers, reclaimers etc., using the DynaPredict solution, which provides suggestions and tools to help make the right decision and gamify the flux working/service order. This ensures that the task has been done properly and verified automatically. The gamification allows guaranteeing of the quality of the tasks and measuring the performance of the auto-detection algorithm.

According to “Predictive Maintenance Market Insights and Forecast -2027,” the market is going from US$4B (2019) per annum to US$32B (2027), which means that there is plenty of space for different players. Intercom - Dynamox has already established itself as one of the only profitable partnerships in this sector. With more than 1,000 users and over 200,000 sensors monitoring assets around the world, with the Australian installed base expected to more than quadruple year on year for the next 3 years.